Disclaimer for the KILT Tech Support

What is the KILT Tech Support?

The KILT Tech Support allows you find answers about technical questions around the KILT blockchain.


We utilize the Freshdesk platform to provide technical KILT Tech Support for the KILT blockchain and functionalities including products and services around it in three ways: 

  • you can search archived content, organized by topic, to find the answer to your question.
  • you can type your question into the “How can we help you today” search box to find related answers.
  • If you did not find the answer to your question, you can click on the “Contact Us” and email your question to the tech support team.


Which topics does the KILT Tech Support cover?

The tech support platform addresses questions about KILT technology and governance including usage of KILT credentials, Sporran wallet, Stakeboard, and SocialKYC service. General information about related third-party integrations such as wallets that can hold KILT Coins is also provided, including information on how to use them for KILT and links to the external partner sites for general information about them.

Furthermore, there is educational information available about the KILT crowdloan process and how to stake KILT Coins. Links are also available for KILT’s community sites and social media channels. Additional topics will be added as KILT services and third-party interactions with KILT technology continue to expand.

The information provided via archived questions or via the tech support staff is related to technical use and support only and does not represent investment advice or expertise. 


Application of this Disclaimer

This Disclaimer applies to the KILT Tech Support under https://support.kilt.io as well as any other affiliated sites, digital services, or applications on which a link to this Disclaimer appears (collectively, the "Website") and applies to all visitors. This Disclaimer and any other terms that appear on the page from which you were directed to this Disclaimer govern your use of the Website. By accessing the Website, you agree to be legally bound by the Disclaimer then in effect. Please also refer to the relevant additional legal information applicable to your country.


Changes to the Disclaimer

This Disclaimer as well as the information and materials contained on the Website are subject to change at any time and from time to time, without notice. If you do not agree to be bound by this Disclaimer, do not use the Website.


Exclusion of Jurisdictions

The Website and all information and functionalities contained within them are not directed at or intended for use by any person resident or located in any jurisdiction where (1) the distribution of such information or functionality is contrary to the laws of such jurisdiction; or (2) such distribution is prohibited without obtaining the necessary licenses or authorizations by the relevant branch, subsidiary or affiliate office of Foundation and such licenses or authorizations have not been obtained.



Informational and technical Purposes

All information and materials published, distributed, or otherwise made available on the Website are provided for informational purposes, for your non-commercial, personal use only. No information or materials published on the Website constitutes a solicitation, an offer, or a recommendation to buy or sell any investment instruments, to affect any transactions, or to conclude any legal act of any kind whatsoever.

The website and the information compiled on it, as well as the information provided in individual cases, are intended to serve as a technical aid. We do not provide staking, investment, legal or tax advice through the Website. 


Use at own Risk

The use of the Website is at your own risk. The Website, together with all content, information and materials contained therein, is provided "as is" and "as available", without any representations or warranties of any kind, except for the liabilities defined below under General Limitation of Liability. Any materials, information or content accessed, downloaded or otherwise obtained through the use of the Website is done at your own risk and we are not responsible for any damage to your computer systems or loss of data that results from the download of such material except for the liabilities defined below under General Limitation of Liability. 


Limitation of Liability – internal content

The content of our Website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages. Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we are liable for our own content on these pages in accordance with the General Limitation of Liability below. 


Limitation of Liability – external content

The website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognisable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question. 


General Limitation of Liability

We are liable for damages that are based on an intentional or grossly negligent breach of duty by us, our legal representatives or various agents.

In the event of a breach of essential contractual duties, we shall only be liable for the contractually typical, foreseeable damage if this was simply cause by negligence. Significant contractual obligations are those whose fulfilment enables the proper execution of the contract in the first place and whose compliance you can regularly rely on.

The limitation of the two preceding paragraphs also apply to our legal representatives and various agents, if claims are asserted directly against them. The liability limitations resulting from the two preceding paragraphs do not apply insofar as we fraudulently concealed the defect or assumed a guarantee for the quality of KILT Tech Support . 

Liability for culpable injury to life, limb and health and liability under Product Liability Act remain unaffected.

Any additional claims for damages are excluded.